FAQ - KnowledgeBuilder
A knowledgebase/ FAQ solution for site visitors to easily search through articles in order to find answers to their own questions.
An effective self help method of providing easy access to information in order to address needs quickly and efficiently.
Increase Contact Resolution Rates - Self-help provides 24×7 support.
Keep your customers satisfied by limiting the time spent on phone, chat, or email support. Save money for everyone involved while boosting your contact resolution rate. Run business smoothly and efficiently by directing your support needs to an internal knowledge base.
Intuitive Interface - Easy to use public and admin sections.
A knowledge base solution you can use. User Friendly and Intuitive public and administrative sections mean there is little to no learning curve. Build an accessible knowledge base that can be readily understood. Our dynamic user friendly interface allows you to easily organize and manage your articles.
Public Template System - Easilly customize the look and feel of the software.
KB has a central language file where you can modify all of the text from the public and admin areas within one single file. The entire public section is easily changed by modifying the templates (our templates use the Smarty template system).
Instant Response - Let KB answer the questions for you!
When a visitor asks a question from your knowledge base, KB automatically searches and presents your articles to the visitor, before formally submitting the question. The visitor then has the option to cancel or continue submitting the question.
